Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

At Karess Me Self Care Intimacy Novelties, we want you to have a satisfying and enjoyable shopping experience. We understand that sometimes you may need to return or exchange a product. Please take a moment to review our online return policy to ensure a smooth process:

Eligibility for Returns:

• We accept returns for eligible products within 30 days from the date of delivery.
• To be eligible for a return, the item must be in its original, unopened packaging and in unused, pristine condition.
• Due to the intimate nature of our products, items that have been opened or used cannot be returned, except in cases of product defects.
  
  

Requesting a Return:

• To initiate a return, please contact our customer support team at support@karesscare.com within the specified return period.
• Our customer support team will provide you with a Return Authorization (RA) number and further instructions for the return process.
• Please do not return any items without obtaining an RA number, as these returns will not be processed.
  
  

Product Defects:

• If you receive a product that is defective or damaged, please contact us immediately. We will provide instructions on returning the item.
• In cases of product defects, we may offer a replacement or a refund, depending on the circumstances.
  
  

Shipping Costs:

• Customers are responsible for all shipping costs associated with returns unless the return is due to a product defect or an error on our part.
  
  

Refund Process:

• Once we receive and inspect the returned item, we will process your refund or exchange within [X] business days.
• Refunds will be issued to the original payment method used for the purchase.
  
  

Privacy and Discretion:

• Your privacy is important to us. All returns and exchanges are handled with the utmost discretion, and our packaging is designed to respect your privacy.
  
  

Final Sale Items:

• Certain items may be marked as "Final Sale" and are not eligible for returns. This will be clearly indicated on the product page.
  
  

1. Legal Compliance:

• We comply with all applicable laws and regulations regarding adult products, and our return policy is designed to ensure the safety and satisfaction of our customers.

By making a purchase from Karess Me Self Care Intimacy Novelties, you agree to adhere to this return policy.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team here.

Thank you for choosing Karess Me Self Care Intimacy Novelties for your intimate shopping needs!